Our Blog
Humble Listening
When it comes to communication, humility is a strength. It is the willingness to listen before defending, to ask before assuming, and to notice that the story I am telling myself may not be the whole story.
The Danger of Blame in the Workplace
When team members fear being blamed, they stop sharing information, stop asking questions, and stop taking risks. They play it safe and avoid anything that might draw attention. Managers begin to see drops in productivity, innovation, morale and collaboration. And, ironically, mistakes increase because nobody wants to admit them early when they are still easy to fix.
Lessons Learned From Not Shutting Up
In an age where distractions are constant and meaningful conversations feel increasingly rare, the art of listening matters more than ever. Whether you want to improve workplace relationships or connect more deeply with friends and family, authentic connection starts with truly hearing one another.
When Conflict Spills Beyond the People Involved
What happens when “they’ll work it out” doesn’t work out? Unresolved conflict is one of the most persistent (and underestimated) stressors in workplaces. Especially when people avoid it, minimize it, or treat it like a personality issue instead of a system-level problem.
You’re Not Always Right (Even If You’ve Got Charts, Graphs, and a Killer Argument)
Effective conflict resolution requires shifting from a mindset of "being right" to one focused on mutual understanding and collaboration, emphasizing humility and active listening as essential tools.
It's Hard to Listen When You're Talking to Yourself
Quieting the inner voice that’s busy crafting a comeback is the first step toward truly listening.
Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
'Please Calm Down' Never Works
An angry outburst at an airport highlights the need for de-escalation skills. Here are some simple ways to lower the temperature in trying times.
The Conflict I Didn't Hear (But Still Felt)
A small crack in a windshield reveals how hidden workplace tension can impact trust and morale. This story unpacks the five common sources of conflict, and how identifying the right one can help teams repair communication before it spreads.
Humble Listening
When it comes to communication, humility is a strength. It is the willingness to listen before defending, to ask before assuming, and to notice that the story I am telling myself may not be the whole story.
When Conflict Spills Beyond the People Involved
What happens when “they’ll work it out” doesn’t work out? Unresolved conflict is one of the most persistent (and underestimated) stressors in workplaces. Especially when people avoid it, minimize it, or treat it like a personality issue instead of a system-level problem.
Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
'Please Calm Down' Never Works
An angry outburst at an airport highlights the need for de-escalation skills. Here are some simple ways to lower the temperature in trying times.
The Conflict I Didn't Hear (But Still Felt)
A small crack in a windshield reveals how hidden workplace tension can impact trust and morale. This story unpacks the five common sources of conflict, and how identifying the right one can help teams repair communication before it spreads.
When Conflict Spills Beyond the People Involved
What happens when “they’ll work it out” doesn’t work out? Unresolved conflict is one of the most persistent (and underestimated) stressors in workplaces. Especially when people avoid it, minimize it, or treat it like a personality issue instead of a system-level problem.
Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
The Conflict I Didn't Hear (But Still Felt)
A small crack in a windshield reveals how hidden workplace tension can impact trust and morale. This story unpacks the five common sources of conflict, and how identifying the right one can help teams repair communication before it spreads.
The Vital Role of Mediation in Conflict Resolution
Conflicts are an inevitable part of life, whether they arise in personal relationships, workplaces, or business...
How to Choose a Mediator
There is currently no legislation in Alberta governing mediators and the field of mediation is unregulated. This...
Getting Started with Mediation: A Guide to Conflict Resolution
The First Step: Choosing Peace Deciding to avoid or stop a conflict is a significant first step toward mediation. It's...