Moving from
Conflict to Resolution
Conflict doesn’t have to be adversarial or expensive.
Our sole focus is
Helping people resolve conflict
Let us teach you how to communicate with others to minimize and resolve the conflict in your life.
How we can help
Learn how to engage with conflict constructively through our workshops,
one-on-one coaching or facilitated conversations.
Training & Workshops
It’s one thing to be told what we should do; it’s another thing to learn how to do it. Our workshops teach practical strategies and approaches so teams can communicate effectively and confidently.
Conflict Management Coaching
We work with you one-on-one to develop an understanding of the conflict and help develop strategies and skills to deal with conflict. Coaching can be dispute specific or general conflict competency.
Mediation
Our trained mediators are skilled in a variety of approaches, including interest-based and transformative mediation and negotiation. We help clients focus on the problem, build understanding and create practical, lasting solutions
The Resolution Group, a partnership of three ethically guided Chartered Mediators in Edmonton, offers supportive, confidential and client-focused mediation, conflict coaching, and training. We work in collaboration with other professionals to ensure our clients have an effective process for conflict resolution and have access to resources in order to make informed decisions and lasting agreements.
Our Blog
Lessons Learned From Not Shutting Up
In an age where distractions are constant and meaningful conversations feel increasingly rare, the art of listening matters more than ever. Whether you want to improve workplace relationships or connect more deeply with friends and family, authentic connection starts with truly hearing one another.
When Conflict Spills Beyond the People Involved
What happens when “they’ll work it out” doesn’t work out? Unresolved conflict is one of the most persistent (and underestimated) stressors in workplaces. Especially when people avoid it, minimize it, or treat it like a personality issue instead of a system-level problem.
You’re Not Always Right (Even If You’ve Got Charts, Graphs, and a Killer Argument)
Effective conflict resolution requires shifting from a mindset of "being right" to one focused on mutual understanding and collaboration, emphasizing humility and active listening as essential tools.
It's Hard to Listen When You're Talking to Yourself
Quieting the inner voice that’s busy crafting a comeback is the first step toward truly listening.
Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
Assume the Worst: A Professional’s Guide to Confidently Leaping to Conclusions
Assumptions often shape our interactions without our awareness, potentially leading to misunderstandings at work and in life. By pausing to consider the facts and developing conflict resolution skills, we can build better relationships and foster a healthier workplace culture.
When Conflict Spills Beyond the People Involved
What happens when “they’ll work it out” doesn’t work out? Unresolved conflict is one of the most persistent (and underestimated) stressors in workplaces. Especially when people avoid it, minimize it, or treat it like a personality issue instead of a system-level problem.
You’re Not Always Right (Even If You’ve Got Charts, Graphs, and a Killer Argument)
Effective conflict resolution requires shifting from a mindset of "being right" to one focused on mutual understanding and collaboration, emphasizing humility and active listening as essential tools.
It's Hard to Listen When You're Talking to Yourself
Quieting the inner voice that’s busy crafting a comeback is the first step toward truly listening.
Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
'Please Calm Down' Never Works
An angry outburst at an airport highlights the need for de-escalation skills. Here are some simple ways to lower the temperature in trying times.
The Conflict I Didn't Hear (But Still Felt)
A small crack in a windshield reveals how hidden workplace tension can impact trust and morale. This story unpacks the five common sources of conflict, and how identifying the right one can help teams repair communication before it spreads.
When Conflict Spills Beyond the People Involved
What happens when “they’ll work it out” doesn’t work out? Unresolved conflict is one of the most persistent (and underestimated) stressors in workplaces. Especially when people avoid it, minimize it, or treat it like a personality issue instead of a system-level problem.
Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
'Please Calm Down' Never Works
An angry outburst at an airport highlights the need for de-escalation skills. Here are some simple ways to lower the temperature in trying times.
The Conflict I Didn't Hear (But Still Felt)
A small crack in a windshield reveals how hidden workplace tension can impact trust and morale. This story unpacks the five common sources of conflict, and how identifying the right one can help teams repair communication before it spreads.
When Conflict Spills Beyond the People Involved
What happens when “they’ll work it out” doesn’t work out? Unresolved conflict is one of the most persistent (and underestimated) stressors in workplaces. Especially when people avoid it, minimize it, or treat it like a personality issue instead of a system-level problem.
Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
The Conflict I Didn't Hear (But Still Felt)
A small crack in a windshield reveals how hidden workplace tension can impact trust and morale. This story unpacks the five common sources of conflict, and how identifying the right one can help teams repair communication before it spreads.
The Vital Role of Mediation in Conflict Resolution
Conflicts are an inevitable part of life, whether they arise in personal relationships, workplaces, or business...
How to Choose a Mediator
There is currently no legislation in Alberta governing mediators and the field of mediation is unregulated. This...
Getting Started with Mediation: A Guide to Conflict Resolution
The First Step: Choosing Peace Deciding to avoid or stop a conflict is a significant first step toward mediation. It's...