Privacy Policy

Collection and use of personal information for purposes of referring mediation services

We may collect a wide range of personal information from you as an identifiable individual for the purpose of referring you to our mediators, arbitrators and coaches for the provision of alternative dispute resolution services. When we collect such personal information every member of the corporation has the ability to access that personal information both physically and electronically. We have spent an inordinate amount of time selecting and training the members of our corporation to ensure that they understand and respect the very private and discrete nature of our work. Every member of our corporation has been carefully briefed on the fact that no personal information about our clients can be disclosed to any third party without our client’s prior consent.

Protection of personal information

Your personal information is kept under lock and key. If your personal information is kept electronically, it is password protected with only those who “need to know” having access to such password.

Disclosure of personal information

As a source for referrals to mediators, arbitrators and coaches, we do disclose your personal information to other mediators, arbitrators and coaches from time to time in order to connect you, the client to such referral sources. We confirm that when you instruct us to speak or interact with such additional advisors, you are implicitly instructing and consenting to our collection, use and disclosure of your personal information for the purpose of allowing us to be engaged in these activities and to provide the services you might instruct us to provide from time to time. We confirm that you have waived the necessity for us to enter into a specific written agreement with such other mediators, arbitrators and coaches in order to ensure that their privacy policy is similar to ours or is otherwise satisfactory to you.

Retention and destruction of personal information

Notes and materials associated with the provision of our services will be collected and used by our corporation in relation to the provision of our referral services. The documents will be retained by our office electronically for a minimum period of 7 years. Your closed files will be kept either on site or in off-site storage where disclosure of their contents is limited to our corporation alone. When we destroy your files, we will undertake such destruction in a manner that will eliminate or at least minimize the risk of any personal information being disclosed to any unauthorized third party.

Changes to privacy policy

Our privacy policy may change from time to time and those changes will be recorded in this document and will be made available to you on request.