by Judith Lake | Dec 8, 2025 | Training, Blogs
Have you ever been in a conversation and realized you didn’t really hear what the other person said because you were too busy drafting a comeback in your head? It happened to me the other day. I was talking with my husband and suddenly realized I wasn’t listening; I...
by Judith Lake | Nov 12, 2025 | Training, Blogs, Coaching
Have you ever been in an airport when a flight delay is announced and at least one traveller jumps up in terror? They rush up to the gate agent to find another way to make their connecting flight, the agitation in their voice building. You just know they are on the...
