Humble Listening

Humble Listening

Our basement flooded three times this summer and, yes, I have sobbed almost every swear word I know. I may have even created some new ones. As we took apart our basement (literally - cabinets came down as well as everything in and around them), my son packed up a box...
'Please Calm Down' Never Works

'Please Calm Down' Never Works

Have you ever been in an airport when a flight delay is announced and at least one traveller jumps up in terror?  They rush up to the gate agent to find another way to make their connecting flight, the agitation in their voice building.  You just know they are on the...