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Positions vs. Needs: Why your “solution” might be getting in the way of resolution
In conflict, we often focus on our position, what we want, instead of the need underneath, why we want it. This article explores how shifting from positions to needs helps teams move past stalemates and find creative, lasting solutions at work.
Assume the Worst: A Professional’s Guide to Confidently Leaping to Conclusions
Assumptions often shape our interactions without our awareness, potentially leading to misunderstandings at work and in life. By pausing to consider the facts and developing conflict resolution skills, we can build better relationships and foster a healthier workplace culture.
'Please Calm Down' Never Works
An angry outburst at an airport highlights the need for de-escalation skills. Here are some simple ways to lower the temperature in trying times.
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