In this 3-hour Understanding Conflict workshop, participants learn to recognize conflict styles, emotional reactions, and cooperative strategies to navigate everyday tensions with clarity and calm.
Course Description
Why is it that some conversations turn tense without warning? Why do people react so differently to the same situation? And why do we sometimes find ourselves regretting how we responded in the heat of the moment?
If you've ever asked yourself these questions, you're not alone. Conflict, big or small, is a part of life. But when we take the time to understand what drives it, how we personally respond, and what strategies can help us move forward, it becomes something we can manage with clarity and even confidence.
Understanding Conflict is a 3-hour workshop designed to build insight into how conflict arises, what shapes our reactions, and how we can shift our approach for better outcomes. Through guided reflection, group discussion, and practical examples, participants learn how to spot common conflict triggers, identify their own conflict style, and develop strategies to respond more thoughtfully.
This workshop doesn't just teach theory. It focuses on real-life situations and gives you tools you can use immediately, whether you're resolving team issues, having a difficult conversation with a client, or simply navigating everyday tension.
| “Peace is not the absence of conflict, but the ability to cope with it.” — Mahatma Gandhi |
lWhat You’ll Learn in This Workshop
- Identify Your Conflict Style: Understand how you typically respond to conflict, why that style feels natural to you, and how it may be experienced by others.
- Work with Different Styles: Learn how to navigate conversations with people who have very different ways of handling conflict and when to adapt your own approach.
- Recognize Common Sources of Conflict: Gain clarity on what fuels tension, from unmet needs and miscommunication to values and personality differences.
- Understand Emotional Reactions: Reflect on your own emotional responses in conflict situations, and explore tools to stay grounded and self-aware.
- Separate People from the Problem: Learn how to address the issue without damaging the relationship, even when things feel personal.
- Move Toward Collaboration: Discover how to shift from a defensive or combative mindset to one focused on curiosity, cooperation, and shared understanding.
- Avoid Common Pitfalls: Explore the unhelpful habits that keep conflict stuck, such as blame, assumptions, or avoidance and how to replace them with constructive communication.
Who Will Benefit from the Understanding Conflict Workshop
This Understanding Conflict workshop is designed for those who want to improve communication, build emotional insight, and handle conflict with more clarity and control. It’s especially helpful for:
- Team members, supervisors, and managers who want to shift how they respond to workplace conflict and build healthier communication habits.
- People who struggle with conflict and want to understand where it comes from and how to handle it more calmly and effectively.
- Professionals who want more options when facing tough interactions, and want to move beyond reactive patterns.
- Anyone looking to grow their emotional awareness, improve communication, and respond more effectively to difficult situations.
Whether you’re new to conflict resolution or want to deepen your existing skills, this workshop offers a practical and empowering starting point.
Ready to Join?
Conflict is inevitable. Being overwhelmed by it doesn’t have to be.
Get in touch with us today to learn more about the Understanding Conflict workshop.