Table of Contents

Training & Workshops

Practical Approaches to Dealing With Conflict

We’re often told to listen better, speak more clearly, or stay calm in tough situations. Easier said than done! It’s one thing to be told what we should do; it’s another thing to learn how to do it. That’s where our practical Training and Workshops come in.

Our workshops are designed to help teams build real communication skills they can use immediately. Whether it’s handling conflict, giving feedback, or improving collaboration, we focus on practical strategies your team can apply in real workplace situations.

Many teams struggle with misunderstandings, unclear expectations, or hesitations around speaking up. These challenges affect productivity, trust, and morale. Our sessions give teams the space, tools, and support to address these issues in a clear and approachable way.

We don’t believe in generic training. Before each workshop, we will learn about your team’s goals and challenges. Then, we tailor the session to suit your group’s needs, using real examples and relevant situations. Sessions are interactive, with guided activities, group discussions, and practical reflection, no boring lectures here.

Common focus areas include improving active listening, communicating with confidence, giving and receiving feedback, managing difficult conversations, staying calm under pressure, building trust across diverse teams, and collaborating better in remote or hybrid settings.

What to Expect from Our Training

All workshops are led by experienced facilitators who create a safe, relaxed space for learning. We keep things simple, engaging, and focused on real outcomes.

You can choose from short 90-minute sessions, half-day, or full-day formats. We also offer virtual, in-person, or hybrid delivery, depending on what works best for your team. Follow-up sessions are available for teams who want to reinforce skills or dive deeper into specific topics.

After the session, your team will walk away with practical tools they can use right away, improved confidence in how they communicate, and a shared understanding of what good communication looks like. Our training helps strengthen team relationships and create a more respectful and productive workplace culture.

Whether your team is new, growing, going through change, or simply in need of a communication refresh, our workshops offer a clear and useful way forward.

De-escalation Skills

Understanding Conflict with Confidence

Assertive Speaking

Listening to Understand

Moving Beyond Conflict

Team Alignment Workshop

Conference and Lunch and Learn Topics

Frequently Asked Questions

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Workshop Fees

Three-hour sessions	Group Size	Online	In-person*
Skills for De-escalating Insight Into Conflict Speaking Assertively Listening to Understand	1-15 16-30 30+	$3000 $3500 Contact us	$3500 $4000 Contact us
Two-day training:
Moving Beyond Conflict	1-15	$7000	$8000
Moving Beyond Conflict	16-30	$7500	$8500
Team Optimization Facilitated Workshop	Group Size	Half-day	Full-day
In-person* only	1-15	$3500	$6000
In-person* only	16-30	$4000	$7000

*In-person pricing within the greater Edmonton area
• In-person training outside the greater Edmonton area is available by quote
• Additional practice time can be added to further integrate the concepts and skills
• Contact us for pricing on 90-minute workshops or other requests

What is conflict resolution training and how does it benefit teams?

Conflict resolution training helps teams develop the skills needed to handle disagreements in a constructive way, promoting a cooperative and respectful workplace. By learning key communication strategies and conflict management techniques, employees can address issues early on, minimizing friction and fostering stronger team connections. This training not only enhances productivity but also boosts morale and strengthens the overall culture of the organization.

Who should attend corporate conflict resolution workshops?

Corporate conflict resolution workshops are beneficial for employees at all levels, including team members, managers, and executives. These workshops are especially valuable for individuals in leadership roles, human resources professionals, and teams experiencing communication challenges. By participating, attendees gain practical tools to manage conflicts effectively and contribute to a positive workplace atmosphere.

Do you offer online conflict resolution training for remote teams?

Yes, we offer online conflict resolution training specifically designed for remote teams. These workshops are designed to address the unique challenges of remote communication, providing interactive sessions that enhance team collaboration and conflict management skills. This flexible format ensures that remote teams can easily access our training, no matter where they are.

What’s included in your conflict resolution courses for managers?

Through modules on effective communication, conflict dynamics, and conflict resolution techniques, managers develop the tools needed to empower team members to address issues constructively on their own. Our training blends theoretical knowledge with practical exercises to enhance managerial competence in conflict situations. Managers learn how to recognize the early signs of conflict and practice how to use real-world strategies to guide their teams towards proactive resolution, thereby building a more cohesive and resilient team.

How does conflict resolution training improve employee performance?

Conflict resolution training can improve employee performance in many ways. Developing the skills to handle difficult conversations or disagreements in a constructive way leads to improved communication, lower workplace tension, increased job satisfaction and stronger collaboration. By fostering a culture of open dialogue and mutual respect, employees are more engaged and productive, contributing positively to organizational performance.

Is your training certified or eligible for professional development credit?

Our training programs are designed to meet professional development standards and may be eligible for continuing education credits, depending on your industry's requirements. We recommend checking with your professional association or certifying body to confirm eligibility. Upon completion, participants can request a certificate acknowledging their participation in our conflict resolution training.

How is your conflict training different for HR professionals?

Our conflict training for HR professionals focuses on equipping them with specialized skills to manage workplace disputes effectively. The training covers topics such as conflict resolution techniques, legal and policy considerations along with strategies for fostering a positive organizational culture. HR professionals learn to navigate complex interpersonal dynamics and implement processes that promote conflict resolution.

What topics do you cover in employee conflict skills workshops?

Our employee conflict skills workshops cover a range of topics, including active listening, assertive communication, understanding conflict styles, and problem-solving strategies. Participants build competence and confidence by engaging in interactive exercises to practice these skills, thereby enabling them to handle conflicts constructively and contribute to a harmonious workplace environment.

How long does a typical team conflict resolution program last?

The duration of our team conflict resolution programs varies based on organizational needs. Typically, programs range from half-day workshops to multi-day sessions. We also offer ongoing support and follow-up sessions to reinforce learning and ensure the effective application of communication and conflict resolution strategies within teams.

What’s the difference between conflict resolution training and mediation?

Conflict training is a proactive approach that equips individuals with the skills to manage and prevent conflicts, focusing on education and skill development. Mediation, on the other hand, is a reactive process where an impartial third party steps in to facilitate a structured dialogue when there is an ongoing dispute. Both are valuable tools in fostering a healthy workplace environment.

Do you offer conflict training tailored for healthcare or education staff?

Yes, we provide specialized conflict training programs for healthcare and education professionals. These workshops address the unique challenges faced in these fields, such as high-stress environments and diverse stakeholder interactions. Our training equips staff with practical tools to manage conflicts effectively, enhancing collaboration and service delivery. Our interactive workshops give team members the opportunity to apply the concepts and strategies from the workshop to sector-specific scenarios.

How do you handle conflict training for customer service teams?

Our conflict training for customer service teams focuses on developing skills to manage challenging interactions with clients and colleagues. The training includes modules on de-escalation techniques, assertive communication, and problem-solving strategies. By enhancing these skills, customer service professionals can maintain positive relationships and deliver exceptional service.

Can you deliver conflict resolution training virtually or in hybrid format?

Yes, we offer conflict resolution training in virtual, in-person, and hybrid formats to accommodate varying organizational needs and busy team schedules. Our virtual sessions are interactive and designed to engage participants effectively, ensuring that remote teams receive the same quality training as in-person sessions.

What type of conflict resolution training works best for small businesses?

For small businesses, we recommend customized conflict resolution training that addresses specific team dynamics and reflects your unique organizational culture. Our workshops focus on practical strategies that are easy to apply and support a collaborative work environment.

How do you approach training for large organizations or corporations?

In large organizations, we conduct comprehensive assessments to understand the unique challenges and dynamics at play. Our training programs are then tailored to address these specific needs, often incorporating modules for different departments and hierarchical levels to ensure a cohesive approach to conflict resolution across the organization.

Is there a difference in approach for non-profits vs private sector?

While the core principles of conflict resolution remain consistent, we recognize that non-profits and private sector organizations have different cultures and operational structures. In both cases, we customize the content to align with your organization's structure, goals, and culture, thereby ensuring that the training is relevant, practical, and immediately applicable.

Do you offer conflict resolution training for government staff?

Yes, we provide conflict resolution training tailored for government employees. Our programs address the specific requirements and challenges of the public sector, focusing on effective communication, policy adherence, and fostering a collaborative work environment.

What results should I expect after your training program?

Our training works best when participants are actively involved. When this happens, your organization can expect improved communication, enhanced team collaboration, and a reduction in workplace conflicts. Employees can expect to gain practical tools to navigate disagreements constructively along with increased self-awareness, confidence, and competence in managing challenging interactions. These outcomes can lead to a more positive, respectful, and productive work environment.

How much does conflict resolution training cost?

You can find a sample of our pricing on our Training page for our standard workshops. For customized training, the cost of our conflict resolution training varies based on the program's length, format, and customization level. We offer competitive pricing and work with organizations to develop training solutions that fit their budget and meet their specific needs.

Please check our Workshop Fees.

How do I book a conflict resolution training session for my team?

Please click the ‘contact us’ button and fill out the contact form. Alternatively, you can reach us directly by phone or email. Our team will work with you to understand your needs and suggest or develop training that aligns with your organization's goals.

Let’s Strengthen Your Team

Book an appointment today to explore custom training options for your team.

The cost of conflict in the workplace can be significant, both for individuals and for organizations. For individuals, conflict can lead to stress, anxiety, and depression. It can also damage relationships with colleagues and supervisors, and make it difficult to focus on work. For organizations, conflict can lead to decreased productivity, increased turnover, and a negative work environment.

Conflict doesn’t have to come at the expense of employees or create a negative work environment. Supporting a team through difficult times is far less costly than having to rebuild and hire a new team.

Twenty per cent of Canadians experienced increased workplace conflictt or aggression. Additionally, 34 per cent of Canadians indicate their organization does not provide training, coaching or support to help.