Listening to understand
3-hours
Course Description
Have you ever heard, “You’re not listening to me?” or struggled to understand another’s point of view? Are you tired of engaging in debates instead of conversations whenever you share your point of view?
In this workshop, learners will:
- Develop questioning and reflecting skills to get to the heart of the matter
- Learn how to listen with genuine curiosity, not to convince someone or to jump to solutions
- Gain skills to figure out what people really need, not what they say they want
Who will benefit from this workshop:
- Managers, supervisors, and team members
- Anyone interested in solving problems and addressing issues in the workplace
- People wanting to understand how to best meet customer or client’s needs
- Anyone who wants to become a better listener
Learn how to build deeper understanding and connections by focusing on the importance of active listening in relationships and conflict resolution. Develop skills to resolve the real issues, not just surface problems.