Training & Workshops

Skills for De-escalating
Insight Into Conflict
Speaking Assertively
Listening to Understand
Moving Beyond Conflict
Team Optimization Workshop
Conference/Presentations

Insight into conflict

3-hours

Course Description
Why can’t people just get along? Are you ever taken aback by someone’s reaction to something you said? Wondered what you could have done differently? Felt surprised by your own emotional reactions?

​In this workshop, learners will:

  • Discover their preferred conflict style, how to work with other styles, and when to use an alternate style
  • Identify the different sources of conflict
  • Gain insight into different responses to conflict
  • Learn how to separate the people from the problem
  • Harness the benefits of a collaborative conversation while avoiding the pitfalls
  • Discover cooperative approaches to manage everyday conflicts

​Who will benefit from this workshop:

  • Team members, supervisors, or managers who want to change how they respond to conflict
  • Anyone who wants to understand where conflict comes from
  • People who want more options when dealing with conflict

Learn where conflict comes from, why we react the way we do, and what we can do differently.