Customized Workplace Training

Help employees, leaders, and departments communicate more effectively, navigate conflict constructively, and build stronger workplace relationships.

Every organization faces different communication challenges, leadership situations, and workplace dynamics. We develop training programs designed around your organization’s goals, priorities, and day-to-day realities.

Three Chartered Mediators. Over 25 years of experience each. Training built around your organization.

What Participants Take Away

Participants leave with practical skills they can apply immediately in workplace conversations, leadership situations, and day-to-day interactions.

Conflict Resolution Topics for Conferences and Lunch and Learn Sessions
  • Greater Confidence: Navigate difficult conversations more effectively.
  • Clearer Communication: Improve how ideas and concerns are expressed across roles and departments.
  • Conflict Resolution Skills: Address disagreements constructively before they affect the team.
  • Stronger Listening: Improve understanding and reduce misinterpretation.
  • Better Workplace Relationships: Build trust and respect in day-to-day interactions.
  • Practical Strategies: Apply learning immediately, not just in theory.
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How Our Customized Training Process Works

Every organization has its own culture, priorities, and challenges. Our process ensures the training reflects your workplace and desired outcomes.

1. Discovery

We begin by learning about your organization, including:

  • Who is taking part
  • The communication or conflict challenges they face
  • Your workplace context and goals

2. Program Development

Based on those discussions, we develop a customized program that may focus on:

  • Workplace Communication
  • Conflict Resolution
  • Difficult Conversations
  • Leadership Communication
  • Workplace Relationships
  • Customer-Facing Communication

3. Delivery

Training can be delivered in person, virtually, or through a hybrid format depending on your organization’s needs. The result is relevant, practical learning that participants can apply immediately.

Whether your team works with the public, clients, internal partners, or each other, we tailor training to the conversations you actually face.

Training Topics

Every organization’s challenges look different. Here are a few examples of customized private training programs we’ve recently delivered.

Managing Escalation in Customer-Facing Project Teams

A utility infrastructure team was dealing with increasingly difficult conversations with
contractors, stakeholders, and internal partners. We delivered a customized full-day
workshop for approximately 30 participants focused on practical communication and
conflict de-escalation skills.

Participants focused on:

  • Recognizing escalation patterns
  • Responding to pushback without making things worse
  • Delivering difficult messages clearly
  • Practical de-escalation tools
  • Scenario practice using realistic workplace examples

Strengthening Difficult Conversations at the Leadership Table

Not all communication challenges look like open conflict. For one professional regulatory board, the challenge was quieter: hesitation, rushed agreement, and important concerns that were not always making it into the conversation. We delivered a customized workshop focused on strengthening participation in difficult discussions and supporting more thoughtful decision-making in a governance setting.

Participants focused on:

  • Recognizing what gets in the way of speaking up
  • Understanding how tension shows up in group decision-making
  • Strengthening psychological safety and participation
  • Using curiosity and questions to surface concerns
  • Shifting from people-focused reactions to problem-focused discussion
  • Practical tools for raising concerns constructively

Strengthening Communication in Complex Leadership Environments

A health sector leadership team working in a complex, high-stakes environment wanted to strengthen communication, improve collaboration, and better navigate tension within and across teams. We delivered a customized in-person workshop, along with a facilitated leadership discussion, focused on communication, listening, and conflict navigation under pressure.

Participants focused on:

  • Understanding how assumptions and automatic reactions shape conversations
  • Recognizing communication and conflict style differences
  • Improving listening and clarity in difficult conversations
  • Identifying the underlying sources of conflict
  • Strengthening collaboration across teams with competing perspectives
“The training was engaging, practical, and easy to absorb. It was very well received, and people were already trying to apply the learning the very next day.”
— Jennifer, Regulatory Sector
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Why Organizations Choose Resolution Group

Customized

Every training program is designed around your organization’s goals, challenges, and workplace context. While core frameworks are consistent, the content, examples, and focus are tailored to your team.

Experienced

Our three facilitators are Chartered Mediators with over 25 years of experience each in mediation, conflict resolution, and workplace communication. This isn’t generic HR training.

Practical

Participants leave with strategies they can use the next day. Sessions are interactive, grounded in real scenarios, and designed for how people actually communicate at work.

Thoughtful

We create respectful learning environments that encourage engagement, honest discussion, and meaningful skill development.

Who We Work With

We work with organizations across a wide range of sectors:

  • Public sector and non-profit organizations
  • Health, education, and youth-serving teams
  • Utilities, infrastructure, and professional service organizations
  • Small and mid-sized businesses

We also support:

  • Leadership teams and boards
  • Customer-facing and internal teams

Whether your team works with the public, clients, internal partners, or each other, we tailor training to the conversations you actually face.

Flexible Training Formats

We offer a variety of delivery options to meet the needs of different organizations:

  • In-Person Workshops
  • Virtual Workshops
  • Half-Day Sessions
  • Full-Day Sessions
  • Multi-Session Programs
  • Leadership Retreats
  • Conference Presentations
  • Lunch and Learn Sessions

If you’re unsure which format is right for your organization, we’d be pleased to discuss available options.

Frequently Asked Questions

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Do you customize every workshop?
Yes. While some core concepts remain consistent, every private training program is tailored to the organization, audience, and communication challenges involved. We don’t deliver the same program twice.
Can training be delivered virtually?
Yes. We offer virtual, in-person, and hybrid formats. Our virtual sessions are interactive and designed to engage participants effectively.
How long are workshops?
Workshop length varies depending on your objectives, topics, and preferred format. Options range from 90-minute sessions to multi-day programs.
What size groups do you work with?
We work with both small and large groups and can adapt the training to suit your organization’s needs.
How do we get started?
The first step is a conversation. We’ll discuss your goals, answer your questions, and explore the training options that may be the best fit for your organization.

Let's Build Training Around Your Organization

Every organization encounters communication challenges. Whether you’re looking to strengthen communication, support leaders, address workplace conflict, or improve collaboration, we’d be pleased to discuss what matters most to your organization.
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Or call us directly: (780) 669-0941